The hotel offers amenities for your comfortable stay and unforgettable experiences
Diving Bliss!
“The dive shop was really good with knowledgeable divemasters who made me feel confident and well-prepared for my underwater adventures.” view full review
Buffet Delight!
“The buffet offered a fantastic variety of meals, and I loved the themed dinners that changed every night—a perfect way to savor new flavors.” view full review
Relaxing Pools!
“The large main swimming pool was inviting with a perfect temperature, and I enjoyed the peaceful atmosphere of the separate adults-only pool.” view full review
Comfy Rooms!
“The rooms were spacious and had comfy beds, which made returning from diving each day a true pleasure.” view full review
General
Non-smoking rooms
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Private beach
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Horseback riding
Tennis court
Billiard tables
Table tennis
Fishing
Guest Parking
Dryer
Services
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Children's buffet
Board games
Children's pool
Children's play area
Toys
Kids club
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Live entertainment
Night club
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Make up services
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera Costera Sur Km 17 San Francisco Palancar,
Cozumel,
Mexico,
Quintana Roo
Map view
Carretera Costera Sur Km 17 San Francisco Palancar,
Cozumel,
Mexico,
Quintana Roo
City landmarks
Km 16.5 Carretera Sur San Francisco Palancar
Allegro Cozumel Resort Day Pass
720 m
Beach
Nachi Cocom Beach Club & Water Sport Center
830 m
Park
Palancar Reef
2.7
km
La Mision
650 m
Beach
Playa Mia Grand Beach Park
2.2
km
Carretera Costera Sur Km 19.5
Playa Palancar
2.5
km
San Francisco Beach
1.8
km
Beach
Mr Sancho's
1.9
km
Mr. Sancho's Beach Club
2.2
km
Paseo El Cedral Reef
2.4
km
El Cedral
3.1
km
Playa San Francisco
2.8
km
Beach
Paradise Beach
2.8
km
Beach
San francisco Beach Club
2.9
km
Feria del Cedral
2.9
km
Arrecife Palancar
3.3
km
Nearby
Km 16.5 Carretera Sur San Francisco Palancar
Allegro Cozumel Resort Day Pass
440 m
Beach
Nachi Cocom Beach Club & Water Sport Center
440 m
Restaurants
Alberto's Beach Bar & Restaurant
1.1
km
Carretera Costera Sur km 18
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Outstanding service
Beautiful surroundings
Areas needing updates
Attentiveness issues
8.0/10
Great
Rooms
8.4
Location
8.1
Service
8.7
Dining
7.1
Guest reviews
8.0/10
based on 7 reviews
7.7
7.7/10 based on 719 reviews
Alan
United States,
March
2024
8.6/10
I absolutely loved my stay at this hotel! The rooms were impeccably clean thanks to the attentive housekeeping staff who serviced the room twice a day. The garden/jungle views from my room were simply breathtaking, although the proximity to the fountains did make it a bit noisy until the evening entertainment ended around 22:30. The room itself was spacious with a luxurious double sink, shower, and a relaxing tub.
Rooms
9.0
The rooms were immaculately clean and spacious with wonderful garden/jungle views.
Service
9.0
The service was exceptional. The staff went above and beyond to arrange our dive trips and even surprised us with a welcome gift. I was truly impressed by their attention to detail.
Location
9.0
The location was absolutely amazing, set in the tropical forest with a short walk over the bridge to the fantastic pool and beach area. It was a perfect escape from the hustle and bustle but still conveniently close to various attractions.
Dining
7.0
The quality of the food could be improved to match the range of options available.
Facilities
9.0
The facilities were top-notch, offering everything from room service to car hire and laundry services. The hotel provided all the necessary amenities for a comfortable stay.
Gene
United States,
December
2023
8.6/10
I had a wonderful stay at the hotel, with clean and spacious rooms complemented by attentive and friendly staff. The location was great, although it could use more lighting at night. The dining experience surpassed my expectations with a fantastic variety of options. The facilities were well-kept and contributed to a comfortable stay.
Rooms
9.0
The rooms were clean, big, and very comfortable.
Service
8.0
The staff were friendly and hardworking, always ready to assist with a smile.
Location
8.0
The location was beautiful and constantly being maintained.
Dining
9.0
The dining experience was surprisingly amazing with quality and variety from seafood to roast beef, along with a delightful selection of desserts.
Facilities
9.0
The facilities were top-notch and added to the overall positive experience.
Stuart
United Kingdom,
December
2023
7.0/10
I really enjoyed my stay at this hotel. The rooms were spacious and nicely designed, offering a lot of privacy due to their separate buildings nestled in lush vegetation. Although the AC didn't fully cool the room, it was still better than the outside temperature. The location was serene and tranquil, away from the town's hustle and bustle, making it perfect for a peaceful getaway. However, being a bit isolated meant needing transportation for any outings or shopping.
Rooms
8.0
The rooms were very nice and spacious, and we didn't feel cramped at all. The huge bathroom within the same area was a pleasant surprise.
Service
7.0
The service was friendly and welcoming. The staff made sure we had everything we needed during our stay.
Location
7.0
The hotel is tucked away from the town, providing a peaceful setting surrounded by nature. While it can be a bit remote, it offers a chance to immerse in the greenery and wildlife.
Dining
6.0
The dining experience was a mix. While the options were not extensive, the quality was decent, especially the sandwiches.
Facilities
7.0
Edward
United Kingdom,
October
2023
7.8/10
The hotel offers very nice and spacious rooms where we didn't feel crowded at all. The bathroom was huge and integrated well into the room layout. The soundproofing could be better, but overall, the experience was good. The service was exceptional, with always helpful and extremely friendly staff. The location, though peaceful, may require transportation for access to other places. The dining experience was enjoyable, especially by the seaside. The facilities were well-maintained and convenient for guests.
Rooms
8.0
The rooms were very nice and spacious, and the bathroom setup was convenient.
Service
9.0
The service was exceptional with always helpful and extremely friendly staff.
Location
7.0
The location was peaceful but required transportation for access to other places.
Dining
7.0
The dining experience was pretty good, especially by the seaside.
Facilities
8.0
The facilities were well-maintained and convenient for guests.
John
United Kingdom,
July
2023
8.6/10
I had a fabulous time at the hotel. The rooms were spacious and meticulously checked for any missing items. The service was exceptional, with friendly and accommodating staff going above and beyond to make my vacation special. The location was breathtakingly beautiful, surrounded by manicured grounds and close to stunning reefs. The dining experience was above average, particularly at the specialty restaurants. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
The rooms were spacious and diligently checked.
Service
9.0
The staff throughout the resort were extremely friendly and helpful.
Location
9.0
The location was breathtakingly beautiful in the mangroves.
Dining
8.0
The dining was way above average, especially in the specialty restaurants.
Facilities
9.0
The facilities were top-notch.
Peter
United Kingdom,
July
2023
8.6/10
The Royal Level hotel offers spacious and clean rooms that are perfect for a comfortable stay, although they are not close to the pools and beach area. The service provided by the dedicated staff members is outstanding, always with a smile and a can-do attitude. While the location presents beautiful surroundings and stunning beach views, it could benefit from some updates, and there are small issues with certain staff members' attentiveness. The dining experience is generally good with a variety of options, yet some dishes may not meet everyone's taste preferences.
Rooms
9.0
My room at the Royal Level was perfect, spacious, and clean. It was nice and large, about the same size as the junior suites but just a little larger.
Service
10.0
The service at the hotel was exceptional, with staff members like Sergio at the restaurant, Jose in entertainment, and the pool bar staff standing out for their friendly and attentive approach.
Location
8.0
The hotel's surroundings are beautiful and well-kept, with nightly entertainment and a stunning beach, making it a great place to unwind. However, some areas could use updating, and there were minor issues with attentiveness from certain staff members.
Dining
7.0
Facilities
9.0
The hotel's facilities offer everything needed for a comfortable stay, from room service to car hire, ensuring guests' needs are met throughout their visit.
Outstanding service
Areas needing updates
Anthony
United Kingdom,
April
2023
7.8/10
The hotel offers spacious and gorgeous rooms that are kept very clean; however, the noise levels can be overwhelming at times. The service is professional and courteous, although there might be occasional issues with chair reservations. The location is surrounded by a fabulously maintained jungle environment, perfect for swimming and beach walks. Dining options are average, with room for improvement in variety. The facilities are well-kept and functional, providing a satisfactory stay overall.
Rooms
8.0
I loved the large and nicely designed rooms that were kept impeccably clean.
Service
9.0
The service was always professional and courteous, making my stay enjoyable.
Location
9.0
The hotel is nestled in a beautifully maintained jungle environment, ideal for nature lovers.
Dining
6.0
The dining options were average, with room for enhancement in variety.
Facilities
7.0
The hotel's facilities were well-kept and functional, meeting my basic needs during the stay.
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